PRIVACY POLICY

At El Chorro Aventuras we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and we believe that we should be transparent about it.

For this reason, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, "GDPR") regarding the protection of natural persons with regard to processing of personal data and the free circulation of these data, and LAW 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, "LSSI"), El Chorro Aventuras informs the user who, as data controller, will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

Your data is collected so that the user experience improves, according to your interests and needs.

We are transparent about the data we collect about you and why we do so.

Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information we will always do so in compliance with the regulations, and when necessary, we will request your consent.

We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.

Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you want more information about the processing of your data, consult the different sections of the privacy policy below:

Who is responsible for the processing of your personal data?

Identity: El Chorro Aventuras
Registered office: C/Travesía el Chorro 1, Barriada Bermejo 29500 Alora Málaga
CIAN nº: 296626-3
Email: info@elchorroaventuras.com
 

El Chorro Aventuras has designated a Data Protection Officer or an internal contact person within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email at info@elchorroaventuras.com.

What personal data do we collect?

The personal data that the user can provide:

• Name, address and date of birth.
• Telephone number and email address.
• Location.
• Information regarding payments and returns.
• IP address, date and time in which you accessed our services, internet browser you use and data about the device's operating system.
• Any other information or data that you decide to share with us.

In some cases, it is mandatory to complete the registration form to access and enjoy certain services offered on the website; Likewise, not providing the requested personal data or not accepting this data protection policy means the impossibility of subscribing, registering or participating in any of the promotions in which personal data is requested.

Why and for what purpose do we process your data?

At El Chorro Aventuras we treat the information provided by interested persons for the following purposes:

• Manage orders or hire any of our services, either online or in physical stores.
• Manage the sending of the information requested.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks, being able to carry out automatic assessments, obtaining profiles and customer segmentation tasks. in order to personalize the treatment according to their characteristics and needs and improve the customer's online experience.
• Develop and manage contests, raffles or other promotional activities that may be organized.
• In some cases it will be necessary to provide information to Authorities or third companies for audit reasons, as well as handle personal data from invoices, contracts and documents to respond to complaints from clients or Public Administrations.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Registry of Treatment Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the GDPR.

What is the legitimacy for the processing of your data?

The processing of your data can be based on the following legal bases:

• Consent of the interested party for the contracting of services and products, for contact forms, requests for information or registration in e-newsletters.
• Legitimate interest for the treatment of our clients' data in direct marketing actions and express consent of the interested party for everything related to automatic evaluations and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.

How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to fulfill the purpose of its collection (for example, while the commercial relationship lasts), as well as for compliance with legal obligations arising from the processing or the data.

To which recipients are your data communicated?

In some cases, only when necessary, El Chorro Aventuras will provide user data to third parties. However, the data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with which El Chorro Aventuras works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for assignment to third parties.

El Chorro Aventuras seeks to guarantee the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties have an obligation to ensure that the information is treated in accordance with data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary to comply with such legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, the data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Regulations (BCR) or because they have adhered to the "Privacy Shield".

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by means of a request in the following email: almudena@serviprevent.es.

By virtue of what is established in the GDPR, you can request:

• Right of access: you can request information about the personal data that we have about you.
• Right of rectification: you can communicate any change in your personal data.
• Right of deletion and to be forgotten: you can request the deletion after blocking the personal data.
• Right to limit processing: involves the restriction of the processing of personal data.
• Right of opposition: you can withdraw your consent to the processing of the data, opposing its further processing.
• Right to portability: in some cases, you can request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produces legal effects or significantly affects the interested party.

In some cases, the request may be denied if you request that data necessary to comply with legal obligations be deleted.

Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating El Chorro Aventuras from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. El Chorro Aventuras reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.

El Chorro Aventuras is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.

El Chorro Aventuras reserves the right to update, modify or delete the information contained in its web pages, and may even limit or not allow access to said information. El Chorro Aventuras is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by El Chorro Aventuras, provided that it comes from sources other than the same.

Likewise, the user certifies that they are over 14 years of age and that they have the necessary legal capacity to provide consent regarding the processing of their personal data.

How do we process the personal data of minors?

In principle, our services are not specifically aimed at minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of LO3/2018, of December 5 (LOPDGDD), El Chorro Aventuras will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person providing consent will be required.

In the case of those over fourteen years of age, the data may be processed with the user's consent, except in those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

El Chorro Aventuras has adopted the legally required security levels for the protection of Personal Data, and seeks to install any other additional means and technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data. provided to El Chorro Aventuras.

El Chorro Aventuras is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond the control of El Chorro Aventuras; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties. people through illegitimate interference outside the control of El Chorro Aventuras. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

On the website https://elchorroaventuras.com/ there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving El Chorro Aventuras disassociated from any type of responsibility regarding its privacy policy.

How do we use cookies?

The El Chorro Aventuras website uses cookies to optimize and personalize your navigation. Cookies are physical information files that are hosted on the user's own terminal. The information collected through cookies serves to facilitate the user's navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with their creators, but in no case will the information obtained by them be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on their hard drive, they have the option of configuring the browser in such a way as to prevent the installation of these files. For more information see our Cookies Policy.

Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy periodically.